Job Title
Field Service Engineer – London
Reports To
Area Service Manager
Function
Service
Location
London, with possible UK travel as required
Job Purpose
To maximise the availability and performance of gas engines and associated systems through expert maintenance, troubleshooting and fault resolution. This role involves ensuring scheduled maintenance is completed to the highest standards while minimising downtime and costs for customers.
Key Responsibilities
* Perform scheduled maintenance to ensure equipment reliability and avoid unnecessary part replacements.
* Respond promptly to out-of-hours call‑outs, troubleshooting faults effectively and restoring equipment operation.
* Collect, label and dispatch oil samples to the laboratory in accordance with agreed procedures.
* Select and order the correct parts, returning any unused items to minimise waste.
* Maintain van stock accurately, using parts responsibly, and reporting any shortages to the Area Manager.
Customer and Team Support
* Build and maintain positive relationships with customers by providing professional, responsive support.
* Maintain clear communication with the Area Manager, customers and subcontractors to ensure smooth site operations.
* Document all site visits and complete detailed service reports in line with agreed quality standards and deadlines.
Tools and Equipment
* Keep company‑provided tools and equipment in excellent condition, ensuring they are clean, well‑maintained and calibrated as required.
* Maintain high standards of site cleanliness and presentation.
Supervision and Training
* Support the Area Manager by supervising, training and mentoring apprentices and new team members.
Health, Safety and Environment
* Adhere to all health, safety and environmental standards and regulations at all times.
What We’re Looking For
Technical Skills and Knowledge
* Strong engineering expertise with a solid understanding of gas engines and related systems.
* Electrical and mechanical engineering knowledge.
* Gas Safe registered.
* Proficient IT skills to document work and support reporting requirements.
* Coaching and mentoring abilities.
Personal Attributes
* Trustworthy, professional and reliable.
* Flexible and adaptable to changing demands.
* Customer‑focused with strong relationship‑building skills.
* Organised and able to manage workload effectively.
* Proactive, taking initiative to ensure tasks are completed efficiently.
* Resilient under pressure and committed to quality and improvement.
Essential Qualifications and Experience
* A minimum of 5 years’ service engineering experience.
* NVQ Level 3 or City and Guilds qualification in Electrical or Mechanical Engineering.
* Apprentice‑trained engineer.
* Gas Safe registration.
* Full driving licence.
* Willingness to travel extensively, work unsociable hours and stay away from home when required.
Desirable
* Experience with gas engines.
What do you get in return?
* Competitive hourly rate with overtime paid at 1.5× basic rate.
* Up to 30 minutes each way, each day travel paid at single time.
* On‑call rota participation with call‑out fee.
* 25 days holiday plus 8 Bank Holidays.
* Opportunity to buy or sell up to 5 days additional holidays per year.
* Company pension contribution of 7%.
* Company Van provided.
* Comprehensive training programme on Jenbacher engines and systems, delivered in Liverpool by our dedicated Training team.
Benefits
All employees have access to a competitive benefits package, including a pension contribution, holiday allowance, vehicle provision and intensive technical training.
We are an Equal Opportunity Employer
Clarke is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline and termination, without regard to race, creed, colour, ethnicity, religion, sex, pregnancy, childbirth or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status or any other characteristic protected by national, state, local, or other applicable laws.
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