Job Purpose:
To assist the regional and senior soft service manager with the safe and efficient delivery of the soft service operation across the contract. What you'll do:
1. Assist in maintain and driving a good and safe working environment
2. Liaison with key site customers to establish and build good working relationships
3. To carry out regular welfare visits and deliver scheduled team talks
4. To audit all site cleaning records and ensure all is updated on the CAFM system accordingly
5. To schedule all training and ensure update record is kept of progress.
6. To manage employees annual leave and arrange cover accordingly
7. To ensure all soft service operatives are compliant with current health and safety regulations and personal protective equipment’ (PPE) – carrying out regular H&S audits
8. To complete and submit accurate weekly timesheets to the Regional Manager for approval and processing
9. Responsibility for the cleaning provision and periodic activities across the site.
10. To monitor and replenish central stock levels accordingly
11. Survey and schedule accordingly any ad hoc job requests
12. Assist with sub-contractor engagement when surveying and completing ad hoc jobs
13. To manage all overtime requirement
14. To carry out employee inductions
15. To complete employees PPP’s
16. To complete employees return to works
17. To manage employee performance issues
18. To manage the completion of Eskillz
19. Ad-hoc duties as required
20. To escort and ensure compliant washroom service is complete as per schedule
21. Assist with the control of car parking management as and when required
22. Assist with the management of landscaping and porterage duties as when required
23. To carry out cleaning audits and action plans respectively
24. To assist with the provision of cover if and when required
25. Assist and deal with disciplinary issues
Who you'll be:
Essential
26. Ability to demonstrate successful service delivery within the industry.
27. Knowledge of handheld technology.
Advantage
28. Any Soft Service Qualifications i.e. BICSc, NVQ etc.
29. Soft Service Training Knowledge
30. H&S Qualification (e.g. NEBOSH, IOSH)
Key Performance Indicators
31. People Management – the ability to establish a clear sense of purpose and direction and win the commitment of others to implementing actions necessary to achieve contractual targets
32. Communications – the ability to communicate clearly and positively all levels
33. Performance Standards – the ability to establish, implement and monitor high standards of excellence in the areas of quality and safety within the area of responsibility
Resilience – the ability to maintain an objective and positive focus through periods of high and sustained work pressure
Benefits:
34. 25 Days holidays + Bank holidays
35. Holiday Buy Scheme - up to 5 days a year
36. Industry leading Maternity & Paternity Policies
37. Refer a Friend scheme – worth £500 per referral
38. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
39. Extensive Learning & Development opportunities, including opportunities for progression.
40. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
41. Bike To Work Scheme
42. Paid volunteering and charity days
43. Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
44. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
Person Specification
Not Specified
Benefits
Not Specified