Salary: £32,000 - 35,000 per year Requirements: We require a minimum of 5 years experience in IT infrastructure, networking, service delivery, or equivalent roles. We require IT-relevant certification(s), such as a BSc, Diploma, CompTIA, or equivalent. We require strong knowledge of ITIL. We require a full UK driving licence. We require proven experience administering Microsoft 365 tenant(s), including user and device management, security baselines, Purview, compliance configuration, and continuous improvement of configuration and service health. We require strong endpoint management skills, including Intune policies, device onboarding, patching, software deployment, and lifecycle management. We require working knowledge of identity and security controls, including MFA, Conditional Access, and RBAC/least privilege, as well as support for incident response activities. We require experience working within a Service Desk or ticketing environment, managing workload to SLAs and owning incidents and requests through to resolution. We require demonstrable experience supporting a busy environment, with the ability to prioritise workload and support others through guidance and knowledge sharing. We require excellent problem-solving and decision-making abilities with a focus on delivering results. We require effective verbal and written communication skills, with the ability to explain technical information clearly and concisely to non-technical users. We require enthusiasm and a passion for helping others. Responsibilities: We maintain reliable and secure IT infrastructure, making recommendations for improvement. We work closely with the IT Manager to implement approved changes and improvements, ensuring our work aligns with department goals. We take ownership of complex incidents and escalations, ensuring thorough diagnosis, resolution, and clear communication. We develop and maintain technical documentation, procedures, and records. We mentor and support IT Technicians, sharing knowledge and promoting consistent ways of working. We collaborate with colleagues and other departments to enhance operational efficiency. We provide timely technical support to internal users and our Corporate Distributors, ensuring a high standard of service and clear communication. We support SAAS application development, including Zoho One. We administer Microsoft 365, including Entra ID, Intune, Purview, compliance controls, and core services. We manage LAN/WAN network security and patch management. We handle VM management across VMware and Proxmox. We support cyber security and firewall management. We administer AWS cloud services. We support IT incident response and disaster recovery activities. Technologies: AWS Cloud Firewall Support ITIL LAN Microsoft 365 Network RBAC Security VMware Office 365 DevOps More: We are a growing international organisation operating in more than 120 countries, and we are looking for a full-time, permanent Senior IT Technician to join our six-person team supporting our Head Office in Harrogate, our corporate offices in Bangkok and Nanjing, and our distributors in the UK and Germany. This is an on-site role in Harrogate, North Yorkshire (HG1), working Monday to Friday, 8:45am to 5:15pm, 37.5 hours per week. We offer a highly competitive package including a quarterly performance bonus scheme, flexible dress code, private healthcare, life assurance, permanent health insurance, a defined contribution company pension through salary sacrifice, an employee assistance programme, cycle to work scheme, free onsite parking with EV charging available, a birthday gift, and 23 days holiday plus bank holidays. We also provide long-term career prospects alongside considerable training and development opportunities. last updated 20 week of 2026