About our company Thermoteknix is an award-winning innovator and manufacturer of night vision and thermal imaging equipment for Industrial applications, military, defence, security and law enforcement. Celebrating 40 years of business success in 2022, the company continues to expand alongside demand for its award-winning and ground-breaking technology and has been recognised by The King's Awards both for Export and Innovation. Candidate The ideal candidate will have: A background that demonstrates broad technical knowledge and experience and an ability to carry out logical fault diagnosis of electro-mechanical systems. The ability to complete accurate reports. An understanding of software applications is desirable although good general I.T. skills are mandatory. Good customer facing skills, as well as the ability to deliver operation and maintenance training on the company's products. Proven ability to remotely troubleshoot customers issues. This will involve supporting the company with technical issues across our product range and through our ticketing system. The Role Due to expansion, Thermoteknix is looking for an experienced Customer Support Engineer whose role will be to support the company's products in the field and to commission systems worldwide as required. The role will suit a candidate with strong technical ability, who is comfortable with customer-facing responsibility and who is also able to gain a detailed technical understanding of the company's products. Comprehensive product training will be undertaken by the successful candidate. Experience HNC or above in Electrical/Electronic or Mechanical engineering is highly desired, although experience in a similar role will be taken into account. Previous experience in international servicing and commissioning activities. Preferably in an industrial environment. A willingness to travel worldwide is essential. Commissioning activities may sometimes require working at height and the successful candidate must be comfortable with this. Willingness to commute to our head office, just outside Cambridge, initially for training (approximately three months) and then with some regularity to suit the requirements of the business. Contact For more information, fill in the form on this page or send your CV and a covering letter to: Louise Barton Recruitment Thermoteknix Systems Ltd Email: recruitmentthermoteknix.com Apply for this role