1. Provide the best possible experience on our site 2. Collect statistics to optimize site functionalityand for details on how your personal data is processed, please review our .**Job Summary** The IT Support Analyst provides 1st and 2nd line remote and onsite support in line with agreed service targets, ensuring all incidents and requests are accurately logged and managed in accordance with Service Desk standards. The role supports office and manufacturing environments across UK sites, providing onsite cover as required.We are seeking a motivated and customer-focused individual with a strong interest in IT and a passion for delivering excellent service. This opportunity is open to candidates with existing IT support experience as well as those looking to develop a career within IT.- Excellent customer service and communication skills- Strong analytical and logical problem-solving abilities- The ability to manage conflicting demands and prioritise effectively**The Role:** As an IT Support Analyst, you will: - Contribute to IT service improvements and knowledge sharing**Responsibilities:** **Requirements:** While prior IT experience is beneficial, it is not essential for the right candidate with a strong interest in IT. Desirable experience and knowledge include: - Experience in an IT support role- Experience within a manufacturing environment- Knowledge of Android mobile operating systems**Skills and Competencies** - Strong interpersonal and customer-facing skills- Excellent listening and communication ability- Ability to work independently with minimal supervision- Ability to follow procedures- Strong organisational and prioritisation skills- Ability to assess business impact and respond accordingly**Our Benefits:**
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