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Service Design and Transition Manager, Cardiff
Client: BJSS
Location: Cardiff, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 31f9e3e3fe86
Job Views: 14
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description:
About the Role
As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:
* Thought Leadership: Provide input to our Managed Service Design and Transition Strategy; help develop robust, repeatable templates for Service Design, Transition & Acceptance processes; align Service Design and Transition with business processes.
* Objectives: Create artefacts that can be reused across multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition.
Key Responsibilities
1. Service Discovery: Support current support assessment, including maturity evaluation.
2. Service Design: Define support scope, service support model, SLAs, process models, support runbooks, toolset, roles, reports, transition plan, security, and third-party integrations.
3. Service Transition: Build transition plans, monitor timelines, set acceptance criteria, support process setup, establish monitoring tools, and manage environment handover.
People Management
Support and mentor team members within the Service Design and Transition function.
Raising Awareness of BJSS (Managed Services)
Represent BJSS at internal and external events, including townhalls, conferences, and meetups.
Collective Management Responsibilities
* Support recruitment, learning & development, events & marketing, business development, bids, and pre-sales.
* Provide Service Management and Managed Service consultancy for client engagements.
* Support early involvement of Managed Service in client conversations.
* Work flexibly across multiple Managed Service engagements as needed.
About You
We’re looking for someone who:
* Leads by example, takes responsibility, and seeks continuous improvement.
* Has strong interpersonal skills, good presentation skills, and can inspire and motivate teams.
* Provides effective feedback, mentors, and guides team members.
* Is ambitious, enthusiastic, and eager to grow BJSS while maintaining a positive culture.
Experience
* Extensive experience with ITIL service processes, design, transition, and large-scale service management.
* Experience in Service Operations across Managed Services engagements.
* Proven ability to design and implement new service structures and architectures.
* Familiarity with various service management tools.
Some of the Perks
* Flexible benefits allowance, health and wellbeing plans, life assurance, 25 days annual leave, hybrid working options, discounts, referral schemes, holiday buy/sell, EV schemes, training opportunities, and social activities.
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