Position: Culture and CommunicationTrainer
Location: Cairo Egypt orAlexandria Egypt
Employment type:Fulltime.
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DUTIES ANDRESPONSIBILITIES:
* Developand deliver training programs focused on enhancing communicationskills cultural sensitivity and crosscultural understandingspecifically tailored for Germanspeakingemployees
* Create engaging and interactivetraining materials including presentations workshops and elearningmodules to support the learningobjectives
* Conduct training sessions bothinperson and virtually ensuring active participation andunderstanding among participants
* Collaboratewith crossfunctional teams to identify training needs and developtargeted learning solutions
* Evaluate theeffectiveness of training programs through assessments feedback andperformance metrics and make continuousimprovements
* Provide oneonone coaching andsupport to employees as needed to address specific communicationchallenges or cultural differences
* Stay updatedon industry trends best practices and cultural nuances relevant tothe BPO industry and the Germanspeakingmarket
* Assist in onboarding new employeesproviding cultural orientation and language support asrequired.
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REQUIREMENTS:
* Fluencyin German (native or nearnative proficiency) is essential fluencyin English (both verbal and written)
* Bachelorsdegree in Communication Intercultural Studies Education or relatedfield. Masters degree preferred.
* Previousexperience as a trainer or facilitator delivering culture andcommunication training programs in a multiculturalenvironment
* Strong understanding of culturaldifferences communication styles and business etiquette in bothGermanspeaking countries and the globalcontext
* Excellent presentation and facilitationskills with the ability to engage and inspire diverseaudiences
* Experience with instructional designand curriculum development is highlydesirable
* Effective interpersonal skills withthe ability to build rapport and establish credibility withemployees at all levels
* Flexibility to adapttraining methods and content to meet the needs of differentlearning styles and culturalbackgrounds
* Proficiency in MS Office Suite andexperience with elearning platforms or Learning Management Systems(LMS) is a plus
* Certification in training orcoaching (e.g. CTT CPLP ACC) is anadvantage.
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OFFER:
* Excellentremuneration package based on experience skills andperformance
* Be part of a dynamic and creativeteam with positive and friendlyatmosphere
* Guidance and tools to reach yourfull potential
* And many otherbenefits!