IT Service Design Lead – 6 month Contract - £475 - £500 per day (Inside ir35 / Umbrella) - Remote
Meraki Talent are delighted to be partnered with a market leading business in Glasgow who are looking for an IT Service Design Lead on a contract basis to join their team.
You will lead the Service Introduction and Production Readiness activities for a major program launching in February/March. This role ensures all technical, operational, and support elements are in place for a smooth transition from project delivery to live operations, with zero disruption to customers or business processes.
Key Responsibilities
* Service Introduction & Transition Planning
* Release & Deployment Readiness
* Risk, Issue, and Dependency Management
* Early Life Support (ELS) & Handover
* Service Management & Tooling
* Disaster Recovery & Access Management
* Stakeholder & Governance
Experience
* IT Service Design & Project Management Experience
* Experience in Introduction or Release Management
* Proven delivery of large-scale enterprise go-lives
* Strong understanding of ITIL Service Transition, change management, and release governance.
* Hands-on experience with ServiceNow (asset management, CMDB, incident/problem/change management).
* Familiarity with Jira for software change planning.
* Experience in disaster recovery planning, backup strategies, and DR testing
On Offer
This is a 6 month day rate contract position (Inside ir35) but has a high likelihood of extension. This contract can be done remotely as long as based in the UK.