Customer Service Administrator - Kingswinford, West Midlands
Company: Stiltz Limited
Location: Kingswinford, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: a7bb504f7274
Job Views: 3
Posted: 10.05.2025
Expiry Date: 24.06.2025
Job Description:
Stiltz Limited is the sole supplier, manufacturer, and installer of the Stiltz lift - the most innovative, unique, and useful homelift on the market.
We are seeking a talented Customer Service Administrator to join our busy UK and Rest of World (ROW) Trade team based at our Head Office in Kingswinford, West Midlands. The role involves delivering high-level customer service to our UK Trade and Rest of World Trade dealers globally.
Responsibilities:
* Serve as the main customer service contact for UK dealers, local authorities, and international dealers.
* Process sales orders accurately and promptly, managing order progress through close liaison with internal stakeholders.
* Collaborate with the Trade Technical Support team to resolve warranty issues and process warranty orders.
* Prepare shipping documentation such as commercial invoices and packing lists, when required.
What we offer:
* Salary of £26,900 per annum
* 25 days holiday plus 8 statutory holidays and 1 birthday day
* Life assurance and critical illness cover
* Cycle to work scheme
* A friendly and supportive team environment
Requirements:
* Proven experience in a fast-paced international B2B customer-focused environment
* Proficiency in Microsoft Office and experience with ERP systems, preferably NetSuite
* Knowledge of logistics and distribution processes
* Exceptional attention to detail and accuracy
* Excellent verbal and written communication skills
* Strong organizational skills and adaptability to changing priorities
* Ability to build and maintain good stakeholder relationships
* Knowledge of export documentation and terminology is advantageous
If you are ready to leverage your customer service and administrative skills in a global B2B environment, we look forward to your application!
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