Salary: £36,000 - 68,000 per year Requirements: Third level qualification in an IT related discipline or at least three years experience in a similar support role within a medium to large organisation At least three years experience in a similar IT support role At least three years support and deployment experience of Windows Server or Windows desktop operating systems within an Active Directory or Azure infrastructure At least one year experience in administering a cloud-based, Azure infrastructure At least one year experience in project management and change management Experience in the installation, management and support of active network components (switches, routers and firewalls) Experience in diagnosing complex network faults (routing, subnetting, VLANs, VPNs and WAN), ideally in a multi-site environment Broad deployment and fault diagnostic experience of enterprise hardware (computers, components, servers, switches, routers, firewalls, telephony and network printers) Experience in configuration management, asset management and incident management Must be available for flexible working when required Willingness to commit to working within the Christian ethos of PCI Access to a vehicle for work purposes Desired Criteria: Microsoft certifications, covering infrastructure & cloud Cisco CCNA certification Experience supporting a virtualised infrastructure Experience in supporting VoIP, VPN, Wireless LANs and IP PABX technologies Knowledge of IT compliance legislation and its practical implementation Experience of Building Management Systems and Audio-Visual technologies Responsibilities: Maintain PCIs multi-site infrastructure in conjunction with the Head of IT, Deputy Head of IT and ITOps Manager Understand and maintain the secure Network Segmentation infrastructure Understand and maintain the Business Continuity infrastructure Project manage assigned deliverables within the programme of works, sub-allocating work to any IT staff or contractors as appropriate Provide IT advice and full support to PCI staff at all locations Maintain operational integrity of the PCI infrastructure through proactive monitoring Effectively use the incident management system to track & resolve issues to agreed SLAs Autonomously manage infrastructure hardware and software rollouts Build, deploy and document systems to agreed specifications Maintain hardware and software asset registers Perform defined system health checks at designated intervals Design, maintain and support Assembly Buildings Building Management Systems & Audio-Visual technologies Provide practical support to Assembly Buildings Conferencing Provide management reports as necessary Manage the IT stores, ordering and issuing as required Assume full autonomy for complex, multi-component specialisms based on PCI IT Services Catalogue Liaise directly with third parties to deliver appropriate outsourced technical support and services, ensuring value for money, quality and acceptable SLAs Contribute to the enforcement of compliance policies relating to intellectual property, data protection and other legal and statutory regulations Work within IT policies and procedures Update IT documentation and configuration management systems Ensure system security & integrity at all times and mitigate risk when necessary Work within GDPR and other regulatory constraints, following agreed standards and procedures Provide desk-based and formal training to staff, when required Ensure personal skillset remains current and relevant to fulfil ongoing requirements of the post Carry out any other duties as requested by the IT management team within the scope of the role Technologies: Active Directory Azure Cloud Cisco Hardware Support Network Security VPN Windows Backend More: We are PCI, one of the largest Christian denominations in Ireland, with over 500 congregations in Northern Ireland and the Republic of Ireland. We are committed to spreading the Gospel, serving communities, and supporting mission work locally and globally. Our company fosters a culture of faith, service, and community, valuing integrity, compassion, and inclusivity. We provide a welcoming and supportive environment where individuals can deepen their faith and contribute to meaningful causes. Additionally, we offer competitive benefits including vacation, paid time off, a retirement plan or pension, an Employee Assistance Scheme, opportunities for on-the-job learning, and progression opportunities. The salary for this role ranges from £31,089 to £36,937 per year. last updated 13 week of 2026