Cookham Medical Centre have an exciting opportunity to join our forwardthinking and innovative almost 8000 patient practice. We are currentlylooking to appoint an experienced Practice Manager with excellent interpersonal,business management and leadership skills, to lead and inspire our friendly,patient focussed team, and to support the GP Partners in developing andevolving the Practice to provide continuing, excellent patient care.
Applications by cover letter and CV to nicola.isernia@nhs.net
Main duties of the job
You will be responsible for providing collaborative leadership and for managing all aspects of the practice with responsibility for patient services and links, contract delivery and performance, business and strategic management, personnel management and wellbeing of staff, training and development, premises management and operations including Health and Safety, compliance with CQC regulation, Information Governance, management of internal and external stakeholder relationships and IT. Experience in finance management would be advantageous.
Previous NHS management experience is essential. We are also open to condensed working patterns and discussing one day working from home for the right candidate.
About us
We are a longstanding training practice serving the lovely village of Cookham and its surrounding environs. We have 4 partners and 2 salaried GPs, a nursing team, and a complement of ARRS staff including two clinical pharmacists and a paramedic. We also have a great and dedicated reception and administration team. You will be supported by 2 assistant practice managers. We have an active and enthusiastic PPG. We have a good CQC rating and consistently excellent QOF achievement.
Our core ethos is to provide high quality, accessible Primary Care services for all our patients, designing care around their needs, whilst adapting to the ever-changing challenges and demands of Primary Care and the NHS.
The Practice is part of the Maidenhead PCN with 8 other MaidenheadPractices. The PCN is mutually supportive and collaborative.
Job responsibilities
The Practice Manager is responsible for:
a.Overseeing the day-to-day operations of theorganisation, ensuring staff achieve their primary responsibilities.
b.Functional and direct line management of thenursing and non-clinical staff.
c.Managing the recruitment and retention ofstaff; with associated employment checks, Induction and onboarding to relevantIT systems including acting as Smartcard Sponsor.
d.Establishing, reviewing, and regularlyupdating job descriptions and person specifications.
e.Implementing and embedding an effective staffappraisal process and ensuring all staff complete mandatory training as per NHSrequirements.
f.Implementing effective systems for theresolution of disciplinary and grievance issues in line with HR policies.
g.Maintaining an effective overview of, andensuring compliance with, HR legislation.
h.Ensuring all staff have the appropriate levelof training to enable them to carry out their individual roles andresponsibilities effectively.
i.In conjunction with the bookkeeper, managingthe financial elements of the organisation, including budgets, submittingclaims, stock management, petty cash and purchasing, seeking to maximise incomeand reduce expenditure. Oversee budgeting, financial planning, and resourceallocation to ensure the practice operates within financial parameters whilemaximizing service quality and patient satisfaction.
j.Ensuring the organisation has appropriateinsurance cover.
k.Regularly test, update, implement and embed asafe and effective business continuity resilience plan. Ensure the ICB areupdated when any changes occur to this document.
l.Managing contracts for premises related servicesi.e., cleaning, gardening, window cleaning etc.
m.Managing premises maintenance and repairs.
n.Managing the procurement of equipment,supplies and services.
o.Coordinating the reviewing and updating ofall organisational policies and procedures.
p.Managing staff safety in the workplace,ensuring Risk Management, Infection Control and Health and Safety policies,assessments and audits are completed.
q.Ensuring servicing, calibration, and externalrisk assessments such as Fire Safety are conducted.
r.Coordinating projects within the organization.
s.Coordinating and leading the compilation oforganisational reports.
t.Ensuring the team reach QOF/LCS/ES and IIFtargets (supported by the nursing and administrative leads) and submittingclaims for these.
u.Adopting a strategic approach to themanagement of all patient services matters.
v.Ensuring the organisation maintainscompliance with its NHS contractual obligations and supporting ClinicalGovernance.
w.Actively encouraging and promoting the use ofpatient online services.
x.Maintaining the practice website.
y.Liaising at external meetings as required.
z.Marketing the practice appropriately.
Person Specification
Qualifications
* Good standard of education with excellent literacy and numeracy skills.
* Educated to degree level in healthcare or business.
Skills
* Ability to exploit and negotiate opportunities to enhance service delivery.
* Excellent communication skills (written, oral and presenting).
* Excellent leadership skills.
* Strategic thinker and negotiator.
* Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
* Effective time management (planning and organising).
* Ability to network and build relationships.
* Proven problem solving and analytical skills.
Experience
* Experience of working with the general public.
* Experience of managing accounting procedures including budget and cash flow forecasting.
* Experience of managing large multidisciplinary teams.
* Experience of performance management including appraisal writing, staff development and disciplinary procedures.
* Experience of successfully developing and implementing projects.
* Experience of workforce planning, forecasting, and development.
* NHS/primary care general practice experience.
* Experience of working in a healthcare setting.
* Relevant health and safety experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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