IT Analyst
Northampton (4 days per week in the office and 1 day working from home)
35k
*Saturday Rota which is one week in three and the hours are 9am-1pm. For this you can either have the time off in Lieu or get paid time and a half
About the role
This IT Analyst role sits in the Technology & Transformation team and will be accountable providing technical support and assistance to business users. The role will provide troubleshooting, diagnosing, and resolving software, hardware, and network problems users encounter, as well as working closely with the business functions and Senior IT Operations Manager on initiatives and projects. They will drive the reduction of IT issues and play a pivotal part in the strategic drive for efficiency & automation, using new and upcoming technologies.
Key Responsibilities:
* Work with stakeholders to understand business challenges and develop solutions to support their resolution.
* Providing 1st and 2nd line support to the business, ensuring logged incidents & service requests are resolved within the defined SLA.
* Work closely with the Senior IT Operations Manager to progress strategic work, and ensure the swift resolution of business problems.
* Manage, maintain, and support technology devices, including but not limited to; computers, laptops, and printers.
* Identifying system gaps and/or opportunities to improve efficiency and then developing solutions to realise business value.
* Administer key IT applications, such as Active Directory, M365 and the telephone system.
* Assist in the configuration, deployment and management of end user devices.
* Influence the department's policies and procedures.
* Identifying new technologies to support the business achieving its strategic objectives.
* Liaise with 3rd party suppliers to improve applications and establish IT operation best practices.
* Providing input to the continuous review of our processes and procedures, ways of working and tooling to enhance the department's capability and offering into the wider business.
* Supporting the identification of key IT risks and appropriate mitigations to keep them within appetite.
* Adhering to the Company's GDPR and security policies.