At Holland & Barrett (H&B), we want to empower everyone to live healthier, happier lives. With over 150 years of experience, we're the largest health & wellness retailer in Europe and a globally trusted brand. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people worldwide.
Our Analytics organisation is structured into five verticals: four embedded analytics areas aligned to key business functions, and a central Business Intelligence team focused on cross-functional reporting and performance enablement. Together with our Data Engineering and Data Science colleagues, we make data a strategic lever to achieve H&B's goals.
As a Customer Experience (CX) Analyst in the Customer Growth Analytics team, you'll work closely with teams across Perfect Transaction, Customer Service, Supply Chain, Digital, and Retail Operations to deliver high-quality dashboards and insights that improve the post-purchase journey. You'll act as a trusted partner to stakeholders, translating their needs into actionable data solutions that drive meaningful improvements to the customer experience.
This role requires strong analytical skills, excellent communication, and a desire to grow technically within a supportive team.
What You'll Do
* Partner with business teams to understand customer experience problems and help them make better decisions through data.
* Design and build dashboards in Metabase that clearly communicate customer metrics and journey insights.
* Write clean, efficient SQL to transform and extract data from large, complex datasets.
* Support CX analytics delivery, contributing to backlog shaping, sprint planning, and delivery timelines.
* Ensure quality and maintainability by following team standards for documentation, scalability, and testing.
* Collaborate cross-functionally with BI Developers, Embedded Analysts, and Customer teams to deliver end-to-end data products.
* Continue developing your skills through mentorship from senior team members and access to our skills development framework to grow as a full-stack analyst.
* Work with a modern data stack, including Redshift, BigQuery, Matillion, and Retool.
Location:
This is a hybrid role, with 2–3 days per week expected in either our London or Nuneaton office.
Core Skills & Behaviours
* SQL proficiency : Comfortable querying, joining, and transforming data for reporting and analysis.
* Business acumen: Understands the context behind CX metrics and can translate them into tailored dashboards and recommendations.
* Communication: Able to explain analytical outputs clearly to both technical and non-technical audiences.
* Delivery ownership: Manages own tasks independently and contributes reliably to wider analytics projects.
* Visualisation skills: Designs clean, usable dashboards in Metabase (or experience with equivalent tools like Tableau, Looker, PowerBI).
* Collaborative mindset: Works well in cross-functional teams and contributes to team rituals ( e.g. planning, retrospectives).
* Education & Experience: You have a degree in a quantitative field such as Mathematics, Statistics, Economics, Engineering, or Computer Science, and 2–3 years of experience in a data or analytics role—preferably with exposure to CX, operations, or service domains.
Wellbeing & Lifestyle Benefits
* Health Cash Plan
* Life Assurance
* Incentive Scheme
* Virtual GP
* Private Medical
* FREE at-home blood test kit
* Holiday Purchase option
* Pension Contribution
* Access to 'Wellhub' with gyms, studios and wellbeing apps
Discounts & Savings
* 25% Colleague Discount with FREE Next Day Delivery
* Exclusive Discounts from a wide range of partners
* £/€50 Annual Product Allowance to spend in store
Learning & Development
* Access to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library
* AND MORE
We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).
Our selection process is designed to be thorough, transparent, and aligned with the role. It includes:
* A short Coderbyte assessment to evaluate core technical and analytical skills
* Role-specific questions to understand your approach to relevant challenges
* An interview with the Hiring Manager to explore your experience and motivations
* A case study to demonstrate problem-solving and strategic thinking
* A follow-up review to delve deeper into your insights and approach
* Short conversations with team members to assess team fit and working style