Job Summary:
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We are seeking an experienced Food and Beverage Outlets Manager to lead our team in delivering exceptional service and high-quality experiences for our guests. As a key member of our operations team, you will be responsible for managing multiple pop-up outlets, including Cooks Fish & Chip's, Seaside Treats, and Berties Ice Cream.
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Main Responsibilities:
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* Lead, motivate, and support the team to deliver excellent service and achieve targets.
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* Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
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* Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
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* Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
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* Ensure all operations comply with health and safety regulations, company policies, and standards.
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* Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
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* Support team development through ongoing training, mentoring, and creating growth opportunities.
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Requirements:
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To be successful in this role, you will need:
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* Proven experience in roles such as Duty Manager, Store Manager, or a similar leadership role within the food service or retail industry.
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* Strong leadership and communication skills.
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* Ability to work in a fast-paced environment while maintaining attention to detail.
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* Exceptional customer service and problem-solving abilities.
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* Knowledge of health and safety regulations.
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* Strong organisational and multitasking skills.
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* Experience in budgeting and financial management.
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* Flexibility to work evenings, weekends, and holidays.
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What We Offer:
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In return for your expertise and dedication, we offer:
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* An attractive salary with annual bonus opportunity.
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* On-site accommodation, subject to availability and terms and conditions.
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* An inclusive, supportive work environment.
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* Comprehensive training and ongoing support.
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* Career development opportunities, including fully funded qualifications.
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* Exclusive team perks, including discounts on-park dining and in-store purchases, free access to facilities, savings at national brands and retailers, and more.
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