Change Grow Live are a charity dedicated to believing we can make a difference to our Service Users' lives. Our core values are Be open, be compassionate and be bold and our teams apply these daily, offering support and respect in a safe environment, treating each service user as an individual and working with them to find the right treatment, support and care options.
Location: London Borough of Newham
Contract: Permanent
Hours: 37.5 per week (Full-time)
Salary Range: £35,220.59 – £37,184.91 (pro rata for part‑time hours)
Allowance: Inner London Weighting £4,133.14 (pro rata for part‑time hours)
Responsibilities
* Line management of a team of administrative staff which includes supervision, appraisal, performance and sickness management as well as ensuring staff follow CGL and external policies applicable to their roles.
* Provide advice, information and reports clearly and concisely via the most appropriate channel (e.g. verbally, in writing, telephone, e‑mail etc.) while being sensitive to the needs of the audience (e.g. service user, professional).
* Produce and provide accurate data reporting in line with home office, OHID, commissioner requirements.
* Share information sensitively within the terms of information sharing protocols with a range of agencies when necessary, in line with Change Grow Live policies and contractual requirements.
* Be the main point of call for all data related matters as well as undertake regular and ad hoc requests from Regional Directors, Service Managers and Commissioning Data.
* Contribute to the management of an effective appointments system and all elements of office administration, e.g. photocopying, filing, minute taking.
* Promote the benefits of stopping smoking and the stop smoking services through a variety of mechanisms.
* Maintain strong governance and monitoring systems, ensuring a consistent, high quality service and ensure professional standards are met and best practice is implemented.
* Deliver training (as required) to staff and volunteers to ensure administrative requirements and data recording within the service are maintained.
* Provide additional administration support to ensure the smooth running of Operations across the service when needed.
Qualifications
* Experience of line management, ability to lead, inspire and develop a team.
* Experience of carrying out statistical analysis of data/information.
* IT literacy and experience of using data management systems, including proficiency in word processing, data entry, maintaining databases, and familiarity with Outlook, Word and Excel.
* Experience of managing office and administration functions.
* A professional, empathetic and non-judgmental attitude towards service users.
* Knowledge and experience of delivering services which evidence high performance and quality standards.
* Willingness to keep up-to-date with local and national trends and undertake own training and development as required.
* Understanding of the harmful effects associated with smoking.
* Clear understanding of data protection, information sharing and confidentiality issues.
* Excellent minute‑taking skills.
* Experience of chairing team meetings.
* Knowledge of Health and Safety requirements and procedures.
* Experience of the effective use of leading on supervision.
Benefits
* 25 days of annual leave (plus bank holidays), increasing by one day for each year of service (capped at 30 days).
* A paid ‘Wellness’ hour each week, access to a ‘Wellness’ hub, and an Employee Assist Programme.
* Contributory pension scheme.
* An array of benefits, including discounts for shopping, cinema, holidays, and more.
* A friendly and supportive team.
* Opportunities for training, career development, and progression.
* A Refer a Friend Scheme.
Visa: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application.
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
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