Sales Support Coordinator Location: Hybrid (3 days in the office, 2 days WFH) Salary: £27,000 + up to £2,000 bonus per annum Based in Greenford Type: Permanent, Full-time Hours: 9.00am – 5.00pm Are you an organised and articulate individual with a knack for problem-solving? Do you thrive in a supportive team environment and enjoy going above and beyond for customers? If so, we have the perfect opportunity for you! About the Client: Our client is a fabulous family-owned business known for its great atmosphere and dedication to customer satisfaction. They treat every project with the same level of dedication and attention to detail, whether it's for an individual entrepreneur or a multinational corporation. Role Aim: To provide comprehensive sales support to the sales team, manage returns and replacements efficiently, and ensure customer satisfaction. Key Responsibilities: Monitor the support inbox, circulate and address enquiries received. Coordinate with your supervisor to arrange quick collections for returns and ensure timely credits or refunds. Resolve any issues with accounts and despatch. Provide cover for outbound post and samples. Follow up with new customers and manage customer reviews by tagging and replying to them. Provide departmental cover, including handling sales enquiries, order entry, live chat, and key accounts administration. Maintain interdepartmental spreadsheets and handle ad-hoc a...