Job Description
Customer Service Team Leader – Maidstone
Salary: £40,000 per annum
Location: Maidstone
Contract: Full-time, Permanent
Are you an experienced leader with a passion for delivering exceptional customer service? We’re looking for a Customer Service Team Leader to join our dynamic team in Maidstone.
What You’ll Do
* Lead and motivate a team of customer service advisors to achieve performance targets.
* Ensure outstanding service delivery across all customer touchpoints.
* Monitor KPIs and implement strategies for continuous improvement.
* Handle escalated queries and provide solutions promptly.
* Support training and development to enhance team skills.
What We’re Looking For
* Proven experience in a customer service leadership role.
* Strong communication and people management skills.
* Ability to work under pressure and meet deadlines.
* A proactive approach to problem-solving and process improvement.
What We Offer
* Competitive salary of £40,000.
* Opportunities for career progression.
* Supportive and collaborative work environment.
* Additional benefits package (details available upon application).