A dynamic IT service provider in Leeds is seeking an IT Service Management Analyst to play a key role in enhancing IT service delivery across a complex environment. The ideal candidate will manage major incidents and oversee change management activities, ensuring operations meet compliance standards. With a focus on ITIL and various recognized frameworks, this opportunity is ideal for someone who excels in structured, high-impact situations. A competitive salary of up to £45,000 plus a comprehensive benefits package is offered. #J-18808-Ljbffr