Front Office Agent
Job Description
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
* Looking after our guests, including check-in and check-out
* Reviewing and processing bookings, overbookings and options
* Invoicing, including managing payments, as well as cash transactions and cashing up
* Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
* Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Benefits:
* Bonus program: The better the guests rate their stay, the higher the bonus!
* Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
* Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
* Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
* Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
* Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
* Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
* Be open and communicative and have a solid command of English
* Be a team player and willing to provide assistance across departments – we achieve our results together