Job Description
Organization- Park Hyatt London River Thames
Summary
About Park Hyatt London River Thames
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite.With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
Duties and responsibilities related to the Concierge role:
* Warmly greet all guests upon arrival and throughout their stay, ensuring they feel welcomed and valued.
* Tailor recommendations and services to meet individual guest preferences and needs, ensuring a personalized experience.
* Handle special requests such as arranging for flowers, gifts, or special accommodations.
* Ensure that concierge resources such as brochures, maps, and local attraction information are well-stocked and up-to-date.
* Stay informed about local events, attractions, dining options, and services to provide guests with up-to-date and valuable recommendations.
About you:
Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills, a deep understanding of the local area, and the ability to handle guest inquiries issues with professionalism and efficiency is ideal.
Benefits of the Concierge role include:
* 12 complimentary nights a year across Hyatt Hotels worldwide
* Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
* Business attire laundered complimentary
* Headspace membership and access to our Employee Assistance Programme
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
* Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Concierge role and start your journey with Hyatt Hotels!