Our Client
Our client, a niche national loss adjusting practice concentrating on specialist areas such as liability, construction, and engineering, is seeking an experienced Liability Claims Handler. This role is based within one of their Lloyds Broker Clients in central London for an initial period of 12 months. Afterwards, you will join the Loss Adjusting Specialist London team, working closely with the Lloyds of London Market. The role offers diverse and exciting exposure to Broking and Loss Adjusting in the London Market. Flexible working options will be available after initial training.
The Role
1. Provide a quality Claims service to a Lloyds Broker and Underwriters based in the City.
2. Receive new claims advice from brokers and obtain relevant policy details from the internal system to identify the insurer.
3. Handle various classes of business including liability, property, and professional indemnity claims.
4. Register new claims, acknowledge receipt, and assign claims references to brokers.
5. Advise insurers of new claims and follow relevant procedures.
6. Receive and relay further claims information on existing claims to insurers.
7. Maintain and update claims files on systems.
8. Set up new claims on ECF and process subsequent advice and payment requests.
9. Liaise with brokers regarding claims matters and updates.
10. Prepare Bordereaux for insurers as requested.
11. Instruct solicitors or adjusters when required.
12. Manage claims up to £100k and above under referral.
13. Report any potential coverage issues identified during claims handling.
About You
* Liability Claims Handling experience in a similar role (essential).
* Knowledge of the insurance industry, particularly Lloyds of London Market.
* Organised with excellent attention to detail.
* Good communication skills and effective team work.
* Ability to prioritize workload and develop relationships under pressure.
* Advanced user of Microsoft Office, especially Word, Excel, and Access.
* Exceptional IT skills in Microsoft Word, Excel, and Access Database.
Benefits
* Industry qualifications, with support to complete or willingness to pursue them.
* Competitive holiday allowance with an option to buy additional days.
* Death in Service benefit of 4x salary.
* Company pension scheme.
* Generous maternity and paternity leave packages.
* Flexible benefits package with additional options.
* Access to discounts on technology, cinema, restaurants, travel, and more via our benefits portal.
* Referral schemes and discounted insurance products.
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