We are seeking a professional to play a key role in our Client Care Programme as we expand and scale it in line with our firm-wide strategy and growth plans. As a Client Care Associate Manager, you will support the efficient day-to-day running of the programme, helping us achieve our goals and targets.
The ideal candidate will have excellent communication and relationship management skills, as well as a commercial mindset and strong analytical skills. You should be comfortable working with large data sets in Excel and using data systems like Power BI, Power Automate, and Power Apps.
You will work closely with our Clients and Markets Partners and our Marketing and Business Development teams to ensure alignment with our firm-wide strategy model and Stream growth plans. This is an exciting opportunity to make a real impact and be part of a team that values ideas from all levels.
Key Responsibilities:
* Deliver a structured, firm-wide approach to client feedback and development
* Support the development and day-to-day management of the Senior Client Care Executive
* Project manage client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating reports
* Analyse client feedback and insight data, providing strategic recommendations for service improvements, competitor intel, and new business opportunities
* Create department briefing packs, presentations and reports, presenting feedback findings at department meetings as required
Career Opportunities:
This role offers excellent career opportunities, with a clear path for progression and a supportive team environment. You will have access to ongoing training and development opportunities, as well as regular feedback and coaching to help you succeed in your role.
Benefits:
As a valued member of our team, you can expect a competitive salary, a range of benefits, and a positive and inclusive work environment. We offer flexible working arrangements, a comprehensive pension scheme, and a variety of other benefits to support your overall wellbeing.