Looking to join a dynamic, customer-focused team in the energy sector?
We’re looking for a driven and organised Customer Service Delivery Coordinator to support a growing Customer Experience team for a award winning energy company in Bury.
If you have a talent for relationship management, solving queries, and delivering top-tier service, this role could be a great fit.
This is your opportunity to be part of an independent energy provider where service quality and teamwork are at the heart of everything we do.
Working hours: Monday to Friday, 8:30am – 5:00pm with Flexitime
Salary: £25,000-27,000 + bonus + benefits
What’s in it for you:
* 25 days holiday
* Yearly bonus (based on company and personal performance)
* Flexi-time scheme
* Free on-site parking
* Wellbeing support
* Access to an on-site gym
* Exciting social and team-building events
Key Responsibilities:
* Act as the primary point of contact for key accounts
* Manage and resolve a range of account-related queries
* Administer Change of Tenancy (COT) requests within agreed SLAs
* Support the continuous improvement of services offered to key clients
* Investigate and resolve billing issues from managing agents
* Be the key contact for AMR rollout programmes and report on challenges/performance
* Ensure complete and accurate half-hourly data is shared with managing agents, resolving issues promptly
* Support the rollout of new products and services through effective communication
* Monitor and report on competitor offerings to inform business strategy
* Provide aftersales and customer care support to back-office operations
* Generate both regular and ad hoc reporting
* Attend off-site client meetings as needed
What we’re looking for:
* Excellent organisational skills
* Self-motivated with a proactive mindset
* Clear and confident verbal and written communication
* Strong arithmetic and analytical skills
* Computer literate, especially in Excel and Outlook
* High attention to detail
* Able to work independently and as part of a team
It’d be great if you also have:
* Experience within the energy industry
* A background in account management
Ready to take the next step?
If you're passionate about service and love building client relationships, click ‘apply now’ — we’d love to hear from you!