Overview
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as a Key Account Manager and you'll be a big part of this. Work with your merchants to drive growth on B&Q Marketplace. Support them by identifying and delivering sales opportunities at the right time and with the right tools at every stage on their growth journey on B&Q. These growth drivers will include, securing the best merchant assortment, encouraging merchants to enhance content quality, increasing product visibility with promotions, and providing insight back to your merchants to support future growth. Cultivate long term merchant relationships that accelerate their engagement and investment, eventually making B&Q their first-choice marketplace.
Key Accountabilities / Responsibilities
* Delivering target GMV, Take Rate, Range growth & Retail Media for your merchants
* Establishing merchant growth strategies to drive long term success
* Engaging and building relationships with sellers to drive growth by planning assortment, pricing, traffic and promotional activities on B&Q to achieve sales goals
* Understand category dynamics in the market, spotting trends and opportunities for your merchants to grow
* Coordinate with other internal teams to ensure adequate support in areas like supply chain, customer service and marketing; ensure changes in our business create win-win scenarios for B&Q and our merchants
* Analysing and preparing weekly performance figures to management, active participation in weekly and monthly business reviews
* Undertake other duties from time to time as may be reasonably required
Key Business Relationships
* Marketplace Account Management and Onboarding
* Marketplace Business Development
* Marketplace Merchant Experience
* Digital - Online trading, merchandising, content etc
Key Decision Rights
* Individual strategy & direction for approximately 60 Key Accounts
* Previous experience in marketplace environment, e-commerce trading environment, digital platform or similar
* In depth knowledge of e-commerce sales drivers
* Previous experience in a scale up business is a plus
* Strong merchant management and problem-solving skills with clear logical thinking
* Builds strong relationships with merchants that drives tool adoption and inspire merchants to make B&Q a primary growth channel
* Demonstrates ability to engage merchants on next best opportunity, ensuring rapid growth
* Proven history of delivering success against target
* Good business judgment backed by analytical mindset and comfortable generating and evaluating various forecasts, metrics, and analyses
* Experience growing online sales by leveraging traffic, merchandising, content etc
* Self-motivated and proactive with can-do attitude
* Persuasive written, verbal communication, and presentation skills
Diversity, Inclusion and Wellbeing
As part of a great team, you\'ll be valued for who you are. We\'re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
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