Job Title: Receptionist (known internally as Client Experience Concierge) Location: Leeds Hours of work: Shift cover between 8:30am - 5:30pm, as well as overtime cover between 7am and 9pm dependant on business demand (35-hour week) Type: Full-time office based. Permanent role. Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. Role Overview To support all elements of client services, from reception and concierge to the complete servicing of meeting and events spaces. Delivering a world-class, exceptional experience. Main duties and responsibilities: Meet and greet clients delivering a world class client experience on ground floor and client floor receptions. Meet and greet clients in person and virtually with positive enthusiasm and a \"can do\" attitude. Anticipating the client needs helping with their requests and queries efficiently and effectively. Offering a hotel-style concierge service to clients, including taxis, restaurant recommendations etc. Utilising questioning techniques to understand each request and provide an appropriate response and/or facilitate actions to ensure satisfactory resolution/closure. Coordinate and plan meeting support from booking to completion, processing incoming telephone and e-mail requests, including catering and AV requirements. Assist with internal and client meeting room configurations, setting up rooms as per requirements in terms of furniture, technology, catering, and equipment. Monitor housekeeping standards and ensure that all client areas are kept tidy and presentable. Liaison with catering, maintenance & IT Comms departments to ensure the smooth provision of services to the meeting rooms. Assisting external and internal clients with use of audio visual and presentation equipment. Troubleshooting technical issues as well as Wi-Fi and printing support to the firm's clients and external guests. Pro-actively managing workload, including deadlines and time critical tasks and activities per day/week. Adhere to all firm wide policies and procedures. Be conversant with the firm's health & safety policy, emergency evacuation procedures and business resilience plans. Support the wider Workplace team with logging and reporting Facilities/Building Related issues through the correct channels via the CAFM system. Coordinating requests for workplace items and equipment and advising, where appropriate, those allowances within policy. Other duties as reasonably required by the Senior Receptionist/Client Services Manager. Candidate Overview We are looking for candidates who ideally hold the following skills and experience: Experience of working within a client services environment. Experience of using a room booking system, preferably Condeco. Excellent IT skills to include all MS Office packages. Excellent inter-personal skills. Effective communicator at all levels, written and spoken. Active listener and able to use questioning techniques. Capable of establishing immediate rapport virtually. Ability to confidently handle conflicting demands and/or challenging situations. Ability to empathise and reassure with concerns or sensitive issues. Organised and methodical approach to workload and tasks. Ability to work within a busy, fast-paced service environment. Educated to minimum GCSE level or equivalent, including maths and English. What can we offer you? Carers' leave (up to five paid days' leave towards caring responsibilities) 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days. Contributory pension of up to 5%. Private healthcare policy Death in service cover (4 x base salary). Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan. Cycle to work scheme. What happens next? Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate. Our strength lies in our differences. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents. As an inclusive employer, we are willing to consider any flexible working requests.