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Pay Grade Level: Level 1 - Customer / Operational Frontline
Post end date: 28-Aug-25
Salary Range: £26,525.63 rising to £27,847.21
Role Type: Full Time Contract
Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.
24 hours a day, 365 days a year, we serve 4.8 million households and businesses across the heart of the UK. Each cup of tea drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences, and backgrounds help us to learn and better serve our customers and communities.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
Here at Severn Trent, we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.
Our Customer Service Advisor role sits at the heart of this value with the opportunity to really make a difference to our customers.
EVERYTHING YOU NEED TO KNOW
We're now looking to recruit Customer Service Advisors to join our amazing wholesale market unit team at Raynesway, Derby. You will be working 37 hours per week between 8am-4pm Monday to Friday.
Do you have a strong, customer-focused mindset and the ability to work in a team? Or perhaps you’re an organized individual with great written and verbal skills?
If so, read on.
WHAT YOU’LL BRING TO THE ROLE
We have exciting new roles within our ever-changing and growing specialist back-office function.
As a Customer Service Advisor, you'll provide a consistent and exceptional service to our retailers and NHH customers.
This will include ensuring positive retailer and customer outcomes are at the heart of everything we do. You will ensure that we deliver the right solution for every customer following their first contact, as well as supporting them when things don’t go so well.
Accuracy and efficiency are key attributes of this role, ensuring a right-first-time mindset. The role holder will also contribute to the continuous improvement of our policies, procedures, and data management strategy.
In this role, you will undertake all aspects of Wholesale Market Unit activities that contribute to an exceptional retailer and customer service experience.
Your tasks will vary, as will your means of contacting customers, whether through voice or email. It is imperative that this is done promptly and properly.
We want someone who’s keen to make a positive difference to our customers. Your character, positivity, and caring attitude are what we’re looking for. It’s great if you have some customer-focused experience such as retail, hospitality, sales, or similar. But even if you haven’t, we can help you with this.
It’s a fast-paced environment, so you’ll need to be comfortable resolving one query and then moving quickly onto the next.
The right skills and experience are important. But if you have the right character, positivity, and a caring attitude, we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality, knowing diverse minds, experiences, and backgrounds help us learn and better serve our communities.
We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care.
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too.
We have a range of benefits that recognize great work, along with award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and communities where we live.
Here are some of our favorite perks of being part of the Severn Trent family:
* A great starting salary of £26,525.63, rising to £27,847.21 upon successful completion of your probation, with an annual pay review.
* Annual company bonus of up to £1,500
* 33 days leave per year — 25 days annual leave plus 8 days in lieu of bank holidays worked. You can buy an additional 5 days holiday per year.
* Flexible benefits scheme including discounts on goods and services such as cinema tickets, shopping, restaurants, holidays, etc.
* Leading pension scheme — we will double your contribution (up to 15% when you contribute 7.5%)
* Free on-site parking
* Income protection covering half salary for up to five years if you are unable to work
* Severn Trent shares scheme, offering the opportunity to purchase discounted shares
* Family-friendly policies
* Two volunteering days per year
* Life insurance of 6 times salary
And when it comes to your health, we’ve recently launched a new 'health fund' to help contribute to private medical treatment for those struggling to get treatment on the NHS. Plus, we’ll also look after your wellbeing with free physio, mental health counselling, and virtual GP services.
WHAT’S NEXT
We can’t wait to hear from you.
Before you apply, please update your CV and set aside about five minutes.
If you want to find out more, search #LifeAtSevernTrent on social media.
We’ll always let you know the outcome of your application after the closing date — so keep an eye on your phone and emails!
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