Contract Logistics & Customer Service Manager
Location: Stanford-le-Hope, Essex
Salary: Up to £48,700 per annumHours: Full-time | 40 hours per week | 8:30am - 5:30pm | Permanent
We're working on behalf of a leading global logistics provider to recruit an experienced Customer Service & Office Manager for their multi-user contract logistics site in Stanford-le-Hope. This is a key leadership role that blends operational office management with hands-on customer service delivery across multiple client accounts.
You'll lead a small team while overseeing day-to-day office functions, financial admin, procurement, and customer engagement. If you enjoy a varied role where no two days are the same, this could be an excellent fit.
Key Responsibilities
Customer Service Management:
* Be the main point of contact for clients, handling service queries, escalations, and ongoing liaison
* Lead and support the Customer Service and Admin team (currently 2 x CS, 1 x Admin)
* Maintain service excellence by implementing and monitoring client-facing procedures
* Work collaboratively with internal teams to resolve customer issues quickly and efficiently
Office & Administration Management
* Manage the smooth running of the office: ordering supplies, maintaining equipment (e.g. printers, coffee machines), and working with contractors
* Oversee basic finance tasks: petty cash, invoicing, budget tracking, and liaison with finance teams
* Maintain clear records of office activities and compliance documentation (QEHS)
* Support audits and ensure all policies and practices meet safety and quality standards
* Coordinate holiday planning and ensure appropriate cover during staff absences
* Manage stock levels and oversee procurement for office and canteen supplies
What We're Looking For
* Proven team leadership experience in a customer service or office management role, within contract logistics
* Confident managing both customer relationships and internal office operations
* Financial admin experience (invoicing, petty cash, supplier management)
* Excellent organisational and communication skills
* Comfortable working in a compliance-focused environment (QEHS awareness is a plus)
* IT proficiency, including MS Office and digital filing systems
* Ability to prioritise, multitask, and proactively manage a busy workload
What's On Offer
* Competitive salary of up to £48,700 per annum
* A varied role with autonomy and clear impact
* Opportunities to grow within a respected international logistics organisation
* Supportive team culture and a stable, long-term position
WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.
WR is acting as an Employment Agency in relation to this vacancy. #J-18808-Ljbffr