This is an exciting opportunity to join the Corporate Customer Team within the ACE Directorate as a Customer Service Advisor. The role represents a unique opportunity to join a dedicated, supportive and friendly team delivering a high standard of customer service to the residents of Sandwell. Job Description The role is working within our contact centre team dealing with enquiries and providing information and advice regarding a wide range of Council services. We are looking for someone with excellent customer service and communication skills who is warm, friendly, professional and can also use their initiative. You will need the ability to deal with a diverse range of customers, some of which can be challenging so there is a need for resilience, as well as the ability to cope with change in a fast-paced environment. Key Requirements: Previous experience working in a customer facing or contact centre environment for 12 months Ability to work independently and collectively as a good team player Exceptional verbal communication skills who can remain calm and professional Proficient in using computer systems Maintain accurate records of enquiries and resolutions, and update customer information records A passion for helping customers and delivering outstanding customer experiences Strong active listening skills with the ability to empathise To be flexible to the needs of the service If you enjoy talking to and helping people, as well as problem solving, we would love to hear from you. This is a permanent post – 18.5 hours per week Working Monday/Tuesday - 7.30hrs / Wednesday - 3.30hrs on a rota basis between 8.00am – 5.30pm Interviews will take place: Friday 22 nd May 2026 Please submit a CV and supporting statement on how you meet the criteria listed in the personnel specification to Tracy_Causer@sandwell.gov.uk before the closing date. We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible. When submitting your CV and supporting statement, please refer to the supporting documents attached. If you are an internal candidate and currently at risk, please let the recruiting manager know. If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV. If you have a disability and require assistance in submitting your CV, please contact Tracy_Causer@sandwell.gov.uk For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs Click here to find out more about our One Team Framework: Values and Behaviours https://www.sandwell.gov.uk/WeAreSandwell/council/story WeAreSandwell