Permanent, Full Time
37 hours per week (Monday – Friday, Flexibility Negotiable)
Join Thrive Homes as a Home Ownership Advisor and play a key role in creating a positive experience for our homeowners. You’ll be their trusted point of contact throughout their ownership journey—keeping them informed, managing expectations, and helping them get the most out of their home. Using a range of communication methods, you’ll ensure contractual obligations are met while building strong, professional relationships.
You’ll work closely with friendly, supportive colleagues and trusted partners—such as solicitors and contractors—to deliver a smooth, seamless service that makes a real difference to our customers’ lives.
Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.
Other Responsibilities:
* Take ownership of a variety of homeowner-related tasks, such as staircasing, new builds & conversions sales, resales, consents, leasehold management packs, section 20 consultation, lease extensions, conveyance plans, mortgage approvals, RTB/RTA/ RTSO enquiries, utilities and lease queries, to ensure all team objectives are met on time and with a high level of accuracy.
* Coordinate queries across various teams (such as Income, Service Charges, Asset, Development, Compliance, Neighbourhood and Finance) and external stakeholders using problem-solving and best practice to provide full responses.
* Arrange the execution of engrossments by executive management in the office each week, including preparing documents.
* Assist with the production of the service charge estimates and actuals, prepare cases for the FTT and any other formal complaints and answer relating customer queries in a timely manner.
* Ensure processes, procedures and systems are accurate and efficient; contribute towards the implementation of new system/ software; update the team’s various trackers to contribute to effective team working.
* Develop personal skills to meet both individual and team needs.
* You will be required to undertake any other reasonable duties or projects as required by your line manager/senior manager.
Requirements:
* Experience in a similar home ownership role within the housing sector.
* Good IT skills with proficiency in Microsoft Office.
* Excellent organisational skills with the ability to manage multiple tasks and maintain attention to detail.
* Strong communication skills, both written and verbal, with the ability to provide clear guidance/support.
* Demonstratable customer service experience or relevant skills.
* Full driving licence and use of vehicle
Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role.
Closing date: 9th September 2025
Interviews: Week commencing: 15th September 2025
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
INDMED