University Hospital of North Midlands NHS Trust
Support Medical Secretary
The closing date is 10 October 2025
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
* North Staffordshire Combined Healthcare NHS Trust
* Midlands Partnership University NHS Foundation Trust
* University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
* Staffordshire and Stoke-on-Trent Integrated Care Board
Division: Network Services
Band: Band 3
Location: Royal Stoke University Hospital, UHNM
Hours: 30 hours per week
An exciting opportunity has arisen for a medical secretary within the Spinal Team, Trauma & Orthopaedics.
The post holder is required to support the Medical Secretary Team Leader in the delivery of a comprehensive administrative service to a specialty team. This will involve inpatient waiting list management for a specialty, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and typing correspondence and/or transcribing and typing up of minutes as appropriate.
Main duties of the job
The post holder will take direction from the Medical Secretary Team Leader and Operational Services Manager for the day to day running of the service. The post holder will have work delegated to them by the Medical Secretary Team Leader and will be responsible for their own time management and will prioritise own workload ensuring that clinical letters are accurately typed in chronological order/clinical priority. The post holder will need to be able to work well under pressure and concentrate in a busy work environment.
Will be required to support the Medical Secretary Team Leader and specialty team in the delivery of inpatient waiting list management, taking into account application of national RTT rules and to assist in the appropriate utilisation of theatres.
Will be responsible for sorting and distributing incoming/outgoing information in a timely manner and ensuring that patients notes are requested and provided in a timely manner. The post holder will liaise with the medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department
Will be responsible for communicating information, both written and verbal, with patients, staff and carers requiring tact and diplomacy. The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquired knowledge to assess each situation and to deal with accordingly.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job responsibilities
The post holder is required to support the Medical Secretary Team Leader in the delivery of a comprehensive administrative service to a specialty team. This will involve inpatient waiting list management for a specialty, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and typing correspondence and/or transcribing and typing up of minutes as appropriate.
Person Specification
* Good General Education to include GCSE English or equivalent
* Word processing or equivalent experience
* Secretarial/clerical background
* Knowledge of Microsoft Office Packages
* Good communication
* Ability to work in a demanding, pressurised environment
* Team player
* Previous experience working in a Healthcare environment.
* Knowledge of medical terminology
* Knowledge of the Hospital EPR Systems
* Able to use own initiative
£24,937 to £26,598 a year pro rata, per annum
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