Overview
Affinia is a UK Top 35 Accounting firm, supporting clients with accounting, audit and tax planning, and strategic business advice, compliance and specialist services such as Cloud Accounting, Payroll and Mergers & Acquisitions across a wide range of sectors. We are committed to delivering excellence, adapting to the evolving regulatory landscape and consistently exceeding client expectations.
We focus on building authentic connections, collaboration and growth with our clients and colleagues. We have over 300 years’ combined experience, with more than 500 accounting professionals across 15+ offices, advising businesses, government and public sector organisations and individuals in the UK and internationally across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning.
We have invested in technology and gained knowledge across a broad range of markets, growing through acquisitions and private investment. We offer an exceptional service to our clients, with access to sector experts to develop the strategy that helps them reach their goals.
Purpose Of The Role
Due to continued growth, Affinia is recruiting for a full-time, dual role to cover Reception duties with elements of Business Support administration. You will be the welcoming face to our clients who regularly attend the Sidcup office in person, providing support to client-facing teams and all colleagues. The role reports to the Business Support Team Lead and assists with the daily operations of the business to ensure high-quality administrative and office support.
Accountabilities
The role demands excellent organisational skills and a strong understanding of service delivery in a financial services organisation to drive efficiency and enhance client service delivery.
* Front of House duties to include greeting clients and visitors, offering a first-class client experience in person as well as answering external calls in a professional manner.
* General office presentation, including meeting rooms.
* Maintaining office supplies such as stationery and refreshments; ensure the office environment is well-maintained, including managing supplies, coordinating with maintenance services, and addressing any facility-related issues.
* Incoming and outgoing post including scanning, distributing, redirecting and saving to our document management software.
* Keeping up to date all hard copy filing systems as well as electronic records.
* Monthly client requests and reminders.
* Sending out documents for electronic signature.
Skills / Qualifications
You will have the skills and ability to prioritise your own workload whilst maintaining high diligence. You will be a natural relationship builder with exceptional communication skills. Flexibility and ambiguity as well as possessing the ability to take own initiative and demonstrate good judgement are key skills required within this position.
* Excellent attention to detail.
* Strong critical thinking skills.
* Exceptional organisational and time management.
* Effective communication and people skills.
* Ability to work independently and collaboratively in a team environment.
* Experience within a financial or professional services environment.
Culture & Core Benefits
At Affinia, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:
* Opportunity to purchase 3 extra days holiday per year.
* Auto enrolment Pension Scheme with True Potential.
* Death in Service.
* Professional membership support.
* Paycare – claim money back for Dental / Optical / Professional Therapies
* Dress for your Diary Policy.
Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.
Affinia is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion, or belief, gender reassignment, marriage or civil partnership, pregnancy, or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.
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