Details Reference number 349357 Salary £22,800 - £22,800 A Civil Service Pension with an average employer contribution of 27% GBP Job grade Other Contract type Permanent Business area SLC - Operations Type of role Contact Centre Working pattern Full-time Number of jobs available 12 Contents Location About the job Benefits Things you need to know Apply and further information Location Llandudno About the job Job summary Role Title: Student Finance Officer Welsh speaking Salary: £22,800 Pension: 28.97% - Alongside your salary of £22,800, Student Loans Company contributes £6,605 towards you being a member of the Civil Service Defined Benefit Pension scheme Start Date: 13/05/2024 Shift Pattern: Monday - Friday 8am - 4.30pm and 9.30am - 6pm (shift rotation) Is it time you unlocked your potential? Student Loans Company is a non-profit making Government-owned organisation established to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services. Our Student Finance Officers are responsible for assisting our customers in their student finance journey by resolving their requests and case manage their applications whilst learning new skills as your career progresses within SLC. This will include assessing and processing student finance applications to establish our customers' eligibility and entitlement to financial support across a wide range of SLC products. This will be done whilst providing excellent customer service by answering customer queries through our various channels including inbound and outbound calls, email, webchat and letter. SLC offer a Blend working model which will typically be 2 days in the office and 3 days from home. Person specification What you bring: Experience in working in a customer-focussed role, preferably within a high-volume contact centre or processing environment. A minimum of grade C GCSE English and Maths (or Standard grade) or equivalent level qualification. Excellent IT skills, with significant experience working with MS Office, email and multiple software platforms. A passion for customer service with the ability to understand customers' needs and a desire to deliver high standards. The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner. The ability to communicate clearly and effectively through a variety of channels including telephone, email, and letter. A commitment to continue your own learning and development whilst maintaining the key knowledge and skills required for your role Benefits Alongside your salary of £22,800, Student Loans Company contributes £28 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes: 28 days annual leave plus 8 public holidays Option to buy/sell annual leave Flexi-time and enhanced flexible working options available Option to join the Civil Service pension scheme Life insurance cover for 4 x annual salary Enhanced company sick pay and family leave including maternity, paternity and adoption Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme Candidates may apply for this post in Welsh. Any applications submitted in Welsh will not be treated less favourably than an application submitted in English Things you need to know Selection process details Shortlisted candidates will be contacted Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service