Overview
GTR are recruiting a Delay Attribution Assistant based out of our Rail Operating Centre in Three Bridges. This is a great opportunity for an individual with a proven track record to work for one of the country\'s busiest and award-winning rail companies.
Please note: the role requires working Early (0600-1400) and Late shifts (1400-2200) including weekends and bank holidays.
Job Purpose
To ensure the correct investigation, attribution and reporting of train running delay information.
Key responsibilities
* Ensure the prime cause of all incidents are correctly described and coded so that no incidents go un investigated
* Ensure all information fields within an incident are correct and displaying all information
* Adhere to contractual and internal timescales of attribution
* Ensure that the correct responsible manager is allocated to each incident based on prime cause
* Identifying patterns and trends and sharing these with the wider function.
Results area
* Adhere to the Delay Attribution Principle and Rules (DAPR)
* Follow the correct attribution processes within the GTR Internal Attribution Policy
* Communicate effectively with internal and external stakeholders
* Obtain reports to assist with incident investigations.
What we can offer you
* Final salary pension
* 25 days holiday plus bank holidays
* Health Care
* Free travel on GTR and sister groups for you and your family
* 75% off travel on other train operating companies for you, and leisure for your family
* Discounted Oyster Card
* GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies
* StarHub – our great benefits package which, for example, includes discounts with many retailers.
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