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Hunters Quay is part of the Cove UK family, a holiday village just 1.5 hours away from Glasgow in the town of Dunoon, with panoramic views of Holy Loch.
We are a passionate, customer-centric business and our goal is to consistently deliver hospitality with excellence, as well as creating a safe, friendly and innovative environment for our guests to enjoy and employees to work in.
Key Responsibilities:
* Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness
* To oversee the day-to-day management of the Accommodation function within the park and lead the team in delivering a quality service
* To plan and prepare for check in days, ensuring all accommodation is cleaned to the highest standard and ready on time
* Has the confidence to deal with guest and owner concerns, by demonstrating the ability to resolve problems
* Reacting to guest and owner feedback in a timely manner, addressing any areas with the team where improvements can be made
* Coach and develop team members through establishing clear expectations and targets and by ensuring that all standard operating procedures are followed
* Manage all accommodation team administration, including scheduling rotas and allocating tasks, managing time off, payroll enquiries, team member appraisals and any development requirements
* Ensure new team members complete all mandatory Induction and role related training requirements
* Work in partnership with other managers and colleagues to ensure a culture of strong communication and teamwork
* Adhere to all mandatory and company Health and Safety policies, including Safe use of Cleaning Chemicals
* Manage Accommodation budget
* Undertake and attend training and meetings as required
* To act as an ambassador for the business and ensure that the company is promoted externally on all occasions
* To perform any other duties as required by the company
Experience/Skills Required:
* Good organisational & planning skills with a good attention to detail
* Problem-solving abilities
* Good spoken and written English
* Previous experience in leading/supervising/coaching a team
* Ability to work at pace while under pressure
* Self-starter with a high level of personal motivation
* Used to working both independently and as part of a team
* Flexibility around working hours
* Driver with clean licence
If you think the perfect candidate is you, then we'd absolutely love to hear from you!
Team benefits:
* Career progression
* Employee assistance programme
* Team recognition programme
* 25% off food & drink while on all Cove UK parks
* Generous team discount on Holidays to Cove UK parks
* Free use of swimming pools and gyms on all Cove UK parks
* Long service awards and value recognition
* Company events and incentives
* Refer a friend scheme
* Sales referral scheme
* Fabulous location
We welcome applications from people of all abilities, including those living with visible and non-visible disabilities. We are committed to creating an inclusive workplace and will work with you to accommodate your needs throughout the recruitment process and on the job.
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