This main role with one of our long‑standing clients provides internal production support to one or more of the external sales teams, handling requirements for key customers and fostering sales with these accounts.
Main Responsibilities
* Discuss with customers regarding the specification, production methods, artwork requirements, production scheduling and price for future work and work in progress.
* From an estimate, purchase order received and artwork supplied, create detailed production information in the required format and address any production issues prior to passing the work to reprographics, ensuring efficient production.
* Liaise with Production Managers and production staff throughout the production process.
* Obtain estimates from suppliers for materials and services such as binding, packing, fulfilment, foiling and other finishes.
* Purchase materials such as paper, envelopes, foils and other items required in the production of work being managed.
* Book work with suppliers and provide suitably detailed purchase orders for work placed with suppliers.
* Liaise with Dispatch and suppliers to ensure delivery and collection of work, to and from the supplier.
* Obtain delivery information and delivery instructions from the customer.
* Provide a daily delivery requirement list for outwork and customer deliveries and maintain ongoing daily contact with Dispatch.
* Attend the daily production meeting.
Additional Duties
* Produce detailed estimates based on specifications supplied by the sales team or directly from the customer.
* Support the sales team to find the best solution to meet customer requirements.
* Organise the production of mock‑ups and obtain samples as requested by the customer.
Qualifications
* Good technical knowledge of commercial litho and digital printing and finishing.
* Experience in a similar role and some shop floor production experience.
* Knowledge of reprographics, printing and finishing, including folding, various binding methods, and embellishing finishes such as laminating, spot UV, foiling, embossing and debossing.
* Experience using an MIS system such as Tharstern and competency in Word and Excel.
* Basic experience with standard reprographics programmes is an advantage.
* Knowledge of large and wide‑format production is very useful.
* Driving licence is preferred, as the candidate may need to visit suppliers to discuss production projects.
* Organised, able to quickly understand detailed instructions and communicate them clearly and unambiguously.
* Proactive and prepared to challenge information that does not meet customer requirements, ensuring the necessary instructions and information are provided for effective work.
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