Job Summary
We are seeking a dynamic and experienced Retail Manager to oversee the daily operations of our retail store. The ideal candidate will possess strong leadership qualities and a passion for delivering exceptional customer service. This role requires effective team management, strategic sales planning, and a keen eye for merchandising to drive store performance and enhance the customer experience.
Duties
* Lead, motivate, and supervise a team of retail staff to achieve sales targets and maintain high standards of customer service.
* Develop and implement effective sales strategies to maximise revenue and profitability.
* Oversee inventory management, including stock control, ordering, and merchandising to ensure optimal product availability.
* Conduct regular staff training sessions to enhance product knowledge, sales techniques, and customer service skills.
* Monitor store performance metrics and prepare reports on sales trends, inventory levels, and employee performance.
* Ensure compliance with company policies and procedures as well as health and safety regulations.
* Foster a positive work environment that encourages teamwork, communication, and professional development.
* Handle customer inquiries and complaints with professionalism and efficiency.
Experience
* Proven experience in retail management or a similar supervisory role is essential.
* Strong leadership skills with the ability to inspire and manage a diverse team effectively.
* Excellent communication skills, both verbal and written, with proficiency in multilingual or bilingual capabilities being advantageous.
* Demonstrated experience in sales management, merchandising, time management, and organisational skills.
* Familiarity with administrative tasks related to retail operations including scheduling, reporting, and inventory management is preferred.
* A background in customer service with strong phone etiquette is highly desirable. If you are passionate about retail management and possess the necessary skills to lead a successful team while enhancing the shopping experience for our customers, we invite you to apply for this exciting opportunity.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Store discount
Work Location: In person