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Senior Client Services Partner at Harrow Council
Location: London Borough of Harrow
Employer: Pertemps Recruitment Partnership on behalf of the London Borough of Harrow
Contract Type: Temporary (Ongoing)
Hours: 35 hours per week
Pay Rate: £18.22 per hour (PAYE)
Pertemps Recruitment Partnership is working with the London Borough of Harrow to recruit a committed and proactive Benefit Income Officer. This is an excellent opportunity to join a supportive and growing team within a respected local authority. The role offers a competitive pay rate of £18.22 per hour, along with access to high-quality training, professional development opportunities, and 21 days of annual leave (plus Bank Holidays). The role requires the candidate to work onsite.
Main Responsibilities:
* Provide advice and assistance to homeless households affected by Welfare Reform, supporting residents with a wide range of welfare benefits to maximise their income.
* Help tenants meet rent and service charge obligations to prevent arrears and reduce the risk of homelessness.
* Increase clients’ income by signposting and supporting claims for social security benefits and tax credits.
* Support vulnerable tenants in sustaining their tenancies by helping them engage with relevant support services available within Harrow.
* Strong knowledge of benefits legislation and Harrow’s Council Tax Support policies.
* Experience in Housing Benefit and Council Tax Benefit/Support assessments.
* Customer service background with excellent attention to detail.
* Skilled in handling sensitive situations and explaining housing policies clearly.
* Ability to gather and report financial data accurately.
* Organised, able to prioritise under pressure and meet deadlines.
* Team player with strong communication and interpersonal skills.
* Awareness of minority group needs and barriers to access.
About us:
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.
Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment.Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Office Administration
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