Role: Paralegal - Interventions Office base: Wigan, WN3 5BA - some agile work available Hours: 35 hours per week, Mon - Fri Are you passionate about delivering excellent administration and want to play an integral role within a highly regarded law firm with Sunday Times Best Place to Work? How would you like to gain experience in reviewing legal files? How would you like to work in this specialist department working alongside and professional yet and down to earth team? Then this is the role for you! About The Role: We are looking for approximately 3 full time Paralegals to join our expanding Interventions Team. Our Interventions Team holds national contracts to deliver Intervention Services for the three major legal regulators in England and Wales: Solicitors Regulation Authority (SRA) Council for Licensed Conveyancers (CLC) Bar Standards Board (BSB) These regulators intervene into law firms or individual practitioners where statutory grounds exist, and when they do, Stephensons is appointed to act as the Intervention Agent. As a Paralegal in the team, you will support and assist with all stages of the intervention process. This is an exceptionally unique area of practice where no two days are the same. You will gain experience across multiple areas of law including conveyancing, crime, family, PI, wills and probate, commercial matters and more. Your key responsibilities will include: During interventions: Attending the premises of intervened firms Evaluating and categorising practice papers, accounting records and client files Taking possession of client data and securing sensitive information Identifying urgent matters and dealing with immediate enquiries Assisting managers and supervisors in sorting, selecting and marking files Attending Day One interventions across the UK, sometimes at short notice After files are secured and returned to our offices: Reviewing client files for evidence of misconduct or costs that may be due Responding to queries from clients, new solicitors, suppliers and third parties Recording all interactions and actions in detail on our case management systems Monitoring live files and flagging urgent issues Confirming client identity and authority for file transfer requests Repatriating files to clients or their chosen solicitors Identifying clients or businesses who may be entitled to outstanding funds Maintaining strict confidentiality at all times Accurate time recording Assisting with general accounts work and financial queries Preparing relevant data for regulator meetings Working flexibly across office and home settings, depending on departmental needs You will be central to the smooth running of the intervention process and play an important role in safeguarding client interests. What makes role so great? This area of law is extremely unique and something that you won’t find at most law firms. There are only 4 firms in the country who can be appointed to act as agents by the Solicitors Regulation Authority, Stephensons is one of them! No intervention is the same, which keeps us on our toes! We never know what we are going to be dealing with. It could be conveyancing, crime, PI, or family work, which results in fantastic exposure to a variety of work types. About the Team: The department is a small, close-knit team, they are specialist, professionals who have an extremely important role to fill. Though they have a high regarded role, they are extremely warm, welcoming and down to earth! Please click here for details about our SRA Interventions team. About You: Essential Experience dealing with customers/clients Comfortable handling high volumes of phone calls Experience working in a busy environment Strong written and verbal communication skills Good IT skills including Excel Adaptability, flexibility and strong organisational skills Professional telephone manner Excellent client‑care skills Discretion and confidentiality Accuracy and attention to detail, even with frequent interruptions Team‑focused and able to work collaboratively Desirable Experience working at paralegal level in a law firm Degree‑level education, ideally with a legal focus Knowledge of SRA intervention processes Understanding of solicitors’ accounts rules Familiarity with client care and complaints procedures Basic understanding of wills and deeds Valid UK driving licence We also look for individuals who embody our brand values; approachable, flexible, inclusive, resilient and supportive. About Us: Stephensons is an award winning, top 150 law firm recognised as a Sunday Times Best Place to Work, with a strong commitment to the future growth and development of the business. With an ambitious mind set, yet approachable and down to earth attitude, Stephensons provides an exciting place for long term career development and progression. Whilst we do look for highly motivated and driven individuals, we also have a strong commitment to work life balance and flexibility. Why not click here to see why you should come and work for us. What else can we offer you? Click here to view details of our benefits package Well-being package inc (financial, physical, mental and dietary heath support) Free parking Salary sacrifice pension scheme Life Assurance Competitive salary and holiday entitlement Holiday sale & purchase scheme Season ticket & travel support Payroll giving scheme Social events & clubs Internal referral scheme Retail vouchers/cashback schemes Early monthly pay scheme Free eye tests Cycle to work scheme