Job Overview
Business Segment: Business & Commercial Banking
Location: JE, St Helier, Saint-Helier, La Motte Street 46
Job Type: Full-time
Job Ref ID: A-0001
Date Posted: 9/29/2025
Job Description
NOTE: This role is a Fixed Term Contract, and therefore only JERSEY Residents will be eligable.
To provide general administrative support to the Relationship Managers, while ensuring that an exceptional service is delivered at all times producing a favourable client experience and maintaining a high level of integrity and ethical standards, within defined compliance and risk parameters.
Qualifications
Type of Qualification: Secondary/High school/A levels/Matric
Experience Required: Business & Commercial Banking, The role requires relevant experience in a banking environment.
Outputs:
Address client's queries/requests timeously, monitoring their progress to ensure they are resolved/addressed by acting as a liaison between clients and internal departments and providing accurate and timely administrative support to relationship managers, to provide seamless experience to clients.
Ensure accurate information is loaded onto the system and provided to the Manager or others in the team when need be or upon request.
Follow all relevant departmental policies, processes, standard operating procedures, service levels and instructions so that work is carried out in a controlled and consistent manner while ensuring compliance with applicable regulations and legislation.
Foster a collaborative and client-focused relationship with all internal stakeholders to deliver solutions that effective, pragmatic, and risk appropriate.
Liaise with other internal business areas to ensure the timely processing of all transactions so as to provide the highest levels of service to clients.
Additional Information
Behavioural Competencies:
Conveying Self-Confidence
Embracing Change
Examining Information
Inviting Feedback
Managing Tasks
Producing Output
Providing Insights
Resolving Conflict
Showing Composure
Team Working
Thinking Positively
Understanding People
Technical Competencies:
Account Opening & Maintenance
Attitude of Customer Experience
Banking Process & Procedures
Client Servicing
Customer Understanding (Business Banking)
Product Knowledge (Business Banking)
SBO
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