Installation Coordinator
Old Trafford, Office Based | Full-Time (37.5 hours; 8:45am to 5:50pm on Monday – Thursday with 1 hour lunch and 2 x 15 min break, and 8:45am to 5pm on Friday with 30 min lunch and 2 x 15 min break) | £28,000 per year
Do you enjoy keeping things organised, coordinating people, and delivering great customer service
Crystal Ball is a Multi Award Winning vehicle tracking and lone worker service provider based in Old Trafford. We serve a growing customer base across all business sectors, from SMEs to enterprise businesses and local government, throughout the UK.
What’s in it for you:
Competitive salary of £28,000 per year.
20 days holiday plus 8 UK bank holidays, plus 1 extra day per year of service (up to 25 days).
Company pension and private medical insurance.
Casual dress code and on-site parking.
Join a vibrant, close-knit, and established team with direct access to our Operations Director.
Are you the right person for the job:
Excellent communicator with a professional telephone manner.
Enthusiastic, polite, and self-motivated.
Highly organised with attention to detail.
IT literate and a team player.
Experience in scheduling / planning is helpful but not essential – full training provided.
A strong desire to deliver first-class customer service.
What will your role look like:
Efficiently schedule and dispatch Engineers to customer sites.
Monitor Engineer activity and progress.
Manage incoming phone calls, emails, and support tickets within agreed SLAs.
Process orders and close job tickets to ensure work is completed satisfactorily.
Record all customer communications within the CRM.
Contribute to improving our customer service standards by providing a professional and efficient service.
If you are ready to start your career at Crystal Ball, then click APPLY now!
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