Job Description
• Social Media & Content Executive
• Global B2B business – Home Textiles
• West Midlands. Hybrid 3/2
• £30,000 - £35,000 + Package
Reporting into the brands Digital Marketing Manager, you will be responsible for managing the brands Social Media and Comms plan across all Social Media Channels, the Customer forum and web.
You will work with the wider Marketing and Digital team to ensure multi-channel customer communications/ content is engaging, meaningful and on brand. You’ll also support the communications/ content strategy for customer queries and feedback – B2B customers (retailers and designers and trade professionals).
You’ll be part of a team that is building strong relationships with B2B customers, offering valuable insight and upholding an excellent level of customer service.
A proactive approach to customer interaction and content development will be key to success in this role.
Key Responsibilities include:
1. Create and post relevant, engaging content, including industry insights, customer case studies, product guides, and how-to content.
2. Run campaigns, competitions, and interactive discussions to drive participation in forums.
3. Coordinate with the S...