Overview
Reporting to the SARC Manager, the SARC Patient Crisis Worker (SPCW) will play a vital role in coordinating various aspects of SARC activities. The SPCW will undergo training to fulfil the responsibilities of the role, including providing support for the Forensic Examination Service at the Sexual Assault Referral Centre (SARC).
Job responsibilities
Location: Sussex SARC, and additional locations through the South East
Responsibilities include:
* Provide telephone information and support to patients and their families.
* Manage administration and coordination of visits by adults, children, and families, including supporting the patient on their journey through the examination.
* Assist with the use of the colposcope during the examination procedure.
* Deliver advocacy support to patients and their families with a compassionate, patient-centred approach.
* Maintain high standards through anti-contamination processes and measures.
* Recruit and train zero-hour SPCWs in collaboration with the SARC Manager; support outreach programs to raise awareness of SARC services.
* Assist in achieving and maintaining UKAS accreditation for the service.
* Provide follow-up support to patients after the initial visit (six-week patient case management program) including follow-up calls, regular check-ins, and coordinating onward referrals (e.g., housing support).
* Support implementation and ongoing delivery of ISO 15189 and the FSR Code of Practice.
Key responsibilities also include:
* Training and competency assessment of new SPCWs in forensic cleaning.
* Booking forensic consumables and ensuring acceptance testing and inventory management.
* Assisting with DNA Environmental Monitoring where applicable.
* Auditing anti-contamination processes and understanding associated contamination risks.
The SPCW will offer sensitive and non-judgmental support to empower service users to regain control and progress positively in their recovery journey.
Qualifications and experience
Qualifications
* Because of the nature of the Sexual Offence Examiner role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
* A UK driving licence and access to a vehicle is required as the role may be based from one location with additional travel across SARC sites.
* Advanced DBS and level 2 Police vetting will be required.
Experience
* Experience working in a supportive or customer-focused environment.
* Knowledge and understanding of confidentiality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS disclosure.
Employer name and location
Employer: Mountain Healthcare
Address: Sussex SARC, and additional locations through the South East
Contract and working pattern
Contract: Permanent
Working pattern: Part-time
Remuneration and shifts
Retainer rates from £35.21 to £49.66 (day and shift dependent); attendance payment £47.55; hourly rate if called out for a case £15.85 (over 3 hours).
Benefits
* Enhanced sickness pay scheme
* Enhanced Maternity Pay after 1 year's service
* Enhanced Neonatal/Adoption Pay after 1 year's service
* Advanced rota planning for better work-life balance
* 6 weeks annual leave
* Pension Scheme
* Life Assurance
* Employee Assistant Programme
* Long Service/Team of the Month Awards
* A range of accredited and CPD training courses and masterclasses
* Funding for higher education courses after one year's service
DE&I Mountain Healthcare aims to create and encourage an environment that promotes equality, diversity, working inclusively, and valuing differences. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Person specification
Notes
This post is subject to safeguarding checks and appropriate clearances as part of the recruitment process.
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