Customer Service Coordinator
Wrotham
GBP28,500 + On Call Bonus + Excellent Benefits
Our client is a leading Repairs and Maintenance business based in Wrotham.
Due to ongoing growth, they are currently seeking a Customer Service Coordinator to join their team on a full:time, permanent basis.
The Customer Service Coordinator will provide high:quality service levels to customers as well as support an internal team.
Responsibilities will include:
* Maintain internal CRM and call logging systems with updated information
* Liaise with customers regarding reactive maintenance issues, and schedule contractors to complete work on time and within budget
* Support Project Managers with the production of quotes, placing subcontractor orders, purchasing, and ensuring all necessary access permits are obtained for jobs
The ideal candidate will be able to demonstrate:
x25CF; Excellent customer service, organisational and administration skills
x25CF; Excellent telephone manner, confidence, and enthusiasm
x25CF; Excellent IT skills
x25CF; Experience in multi:tasking and working to tight deadlines
x25CF; An excellent team player with experience in delivering high standards of customer service
This is a fantastic opportunity to join a growing, friendly business that can offer ongoing training and development. An excellent benefits package is on offer, including 25 days holiday plus bank holidays, with an additional day at 3 years, another at 5 years, another at 10 years, and 2 more at 15 years, a pension scheme, and healthcare. Hours for this role are Monday to Friday 8 am:5 pm on:site at their office in Wrotham.
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