Overview
Service Manager – Stoke (Oak House, Shelton Care). 35 hours per week across shifts. Salary: £26,499.20.
National Care Group is a leading provider of adult social care, supporting people with learning disabilities, mental health needs, acquired brain injuries, autistic people, and complex needs. Its mission is to empower those it supports to live independently within their community.
The Service Manager Role
The Service Manager’s role is essential to the wellbeing and safety of the people we support and to the development of the team delivering their care.
Responsibilities
* Devise, implement and review support plans with individuals to reflect their wishes and achieve safe, achievable outcomes.
* Assess and develop outcome-focused risk management plans.
* Audit support plans, health action plans, risk assessments, and related documents; manage financial systems where applicable.
* Manage your diary to provide full support to services.
* Serve as a point of contact for service users, families and staff within your network.
* Participate in management meetings and represent the company as needed in public/professional domains.
* Plan and organise meetings; communicate day-to-day issues with your manager.
* Ensure information about service users is secure and updated in line with applicable data protection laws.
* Support staff within the boundaries of their roles and capabilities.
* Involve in fact-finding and information gathering for complaints or concerns.
* Plan and deliver staff appraisals and supervisions; participate in HR tasks and disciplinary processes when necessary.
* Carry out risk assessments related to health and safety in the workplace, including lone working practices.
* Mentor or train staff, either in structured sessions or on-the-job.
* Ensure staff follow policies and guidance from the Employee handbook.
* Comply with Health and Social Care Act 2014, Health and Safety at Work Act 1974, GSCC, Health and Social Care Regulations 2010, safeguarding policies and CQC standards.
* Understand and adhere to policies as set out in the Mental Health Act 2013.
The Ideal Candidate
* Experience supporting adults with learning disabilities and/or mental health conditions.
* Minimum of Level 3 in Health and Social Care with an aim to complete Level 5.
* Experience managing a team including rotas, appraisals and disciplinaries.
* Ability to motivate and encourage a team successfully.
What’s in it for you?
* Opportunity to develop a career in a secure, fulfilling role within an organisation that promotes internal growth.
* Paid training and the chance to gain recognised qualifications.
* Inclusive culture that values diversity.
* Wellbeing focus and support for your health and happiness.
* Rewards through a Refer a Friend scheme.
* Access to Wagestream for greater financial control.
Apply today or email jason.kenyon@nationalcaregroup.com for more information.
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