Control Room Operator About Us: Enigma Group is a growing company which specialises in delivering a highly personalised and focused range of security services. Our extensive client portfolio includes many premium-brand organisations. We are in need of an ARC Operator in our partner company Hackle Security Services. Preferable - CCTV Licence The company can provide for the course and licence if necessary. Company benefits i.e. holiday entitlement, pension and national insurance contribution, training, uniform etc. Details: Shift pattern: 4 on 4 off Shift times: 7 am till 7 pm / 7 pm till 7 am The candidate should also be able to cover night shifts, including holiday and sickness absence. Pay Rate: £13 p/h Location: Newbury, RG14 5SJ Job Description: Staff the security control room and operate all the functions, to agreed levels, within it including CCTV, alarm and telephonic and radio systems, as well as the distribution of keys, recording details in the logbook as appropriate; Direct patrolling security officers to attend incidents and help co-ordinate situations with the Manager; Record all incidents in the appropriate format and write concise and accurate incident reports as necessary; Deal professionally with clients, individuals, colleagues and security officers; Undertake staff training as required and receive guidance and instruction from the Manager when necessary. Help train new members of staff in working at Security Services and complete assessment forms as required; Carry out special duties, if and when required; Any other duty as detailed. Person Specification Excellent command of English, both verbal and written; Proficient IT skills, including Outlook; An ability to act calmly and make decisions in difficult/crisis situations; An ability to write out detailed reports for management/clients Flexible and able to work nights, days and weekends as per the roster Knowledge of Timegate a definite advantage Capable of preserving confidential or sensitive information Previous experience would be an advantage Applications with no contact numbers will not be accepted. All training and uniform will be provided. Enigma Security specialises in providing excellent customer service and reliable, well-trained officers that provide an excellent service to our clients. Job Types: Full-time, Permanent Pay: £13.00 per hour Benefits: Company pension Schedule: Day shift Night shift Application question(s): Do you live within 15 miles of Newbury? Experience: Alarm Receiving Centre: 1 year (preferred) Licence/Certification: Driving Licence (preferred) CCTV Licence (required) ADZN1_UKTJ