Front Office Manager - BathApex City of Bath Hotel, Bath, BA1 2DAWhy Join Apex Hotels?You will receive a warm welcome into the Apex family on joining us as a Front Office Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will Lead and Manage an innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels.Role Overview:As Front Office Manager you will impact and influence key decisions and strategies within the business. As part of the senior leadership team, this highly visible role will be responsible for overseeing and coordinating the customer journey from arrival through departure and all in stay requirements. Working closely with the General Manager and Operations Manager this position will be expected to lead on the implementation and execution of all front office customer delivery strategies. You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share.Main Responsibilities:Developing and implementing departmental strategies that will grow customer performance and excellence deliveryHigh visibility during key guest demand periods delivering a total lobby experienceDelivery of monthly Net Promoter and Guest Review Index arrival/in stay/departure targetsOwnership of the full arrival/in stay/post stay services feedbackOwnership and measurement of customer preferences profiling in the PMSDelivery of over 90% completed Management response on Review ProResponsible for creation, management, and fulfilment of departmental budgetsDelivery of suggestive upselling training forming part of guest value propositionHosting of weekly and monthly strategy meetings with operational teams and General Manager reviewing key metrics and performance indicatorsDaily / weekly payroll cost analysis in accordance with forecasted and materialised occupancies to ensure optimal performance and immediate overspend correctionOwnership and training of departmental brand standards, ensuring internal brand standard audit results are in line with targetsOversite of department compliance training and online training completionManaging Health & Safety within the department, completing department monthly audits and ensuring all required checks are complete on a daily basisOccasional nights coverage to accomodate business needsAbout you:We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:Customer centric driven with a clear focus and ability to enhance the customer journeyClear and influencing communicator with the ability to interact across all levelsAbility to adapt and drive a continuous growth and transformational mindseIdentifies and manages best resources to achieve targetsA strong understanding of related Health and Safety requirementsCoaching, supporting and challenging approach to deliver operational targetsYou will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 35 days holiday Training and development from day oneEmployee events and celebrationsInhouse company interactive employee communication APPEntry to our state-of-the-art gym and poolsHealthy meals to enjoy while you're workingAccess to an external Employee Assistance ProgrammeFinancial Wellbeing App Following your first successful 3 months, you will receive …… Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.IInvolvement in our employee recognition schemesLong service recognitionProbation pass and annual anniversary complimentary guest experience overnight stay and dinner for two50% discount in our restaurantsCycle to Work SchemeDiscounted room rates for employees, friends, and familySpa treatments and product discountsLife Assurance coverWe encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. If you are interested, click apply. We look forward to hearing from you!