Join to apply for the Customer Service Advisor role at Sandwell Council
Join to apply for the Customer Service Advisor role at Sandwell Council
We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team.
Our main objective is to help the people of Sandwell access the services we deliver. We do this over the phone via our Contact Centre, and through promotion of our online services.
Are You
Driven and committed to providing excellent customer service. Enthusiastic and friendly. Flexible and willing to develop your knowledge and skills. Able to use your own initiative and also work as part of a team.
The Role
You will answer customer enquiries and requests about a wide range of services. You will have the ability to work in a fast-paced customer service environment and be a positive self- motivated person. You must be able to respond promptly as well as politely and accurately to resolve the customer query. You will be given training through your induction period and the opportunity to gain recognized customer service qualifications.
Key Requirements
We are looking for people who have a proven track record of dealing with the public in a customer services role. You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring an empathetic attitude, dealing with a diverse range of customers. The ability to record accurate details and use our IT systems is essential
You must hold 3 GCSE's at minimum Grade C, including English language or equivalent
To apply please click the Apply Now link below.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Government Administration
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