The General Manager will be responsible for overseeing all operational, financial, and staffing aspects of the centre. This role requires a strategic leader with strong business acumen and a proven ability to deliver exceptional customer service while effectively managing a multidisciplinary team in a fast‑paced, customer‑centric environment.
Responsibilities
* Provide strategic and hands‑on leadership across all departments, ensuring smooth daily operations and alignment with business objectives
* Oversee financial performance, including budgeting, forecasting, cost control, and revenue growth initiatives
* Ensure optimal staffing levels, performance management, and training programs to build a high‑performing, customer‑focused team
* Maintain operational standards in safety, cleanliness, maintenance, and service delivery
* Lead the implementation of marketing campaigns, promotional events, and community engagement strategies
* Manage guest experience metrics, continuously identifying areas for improvement
* Serve as the primary liaison between corporate leadership and centre-level operations
* Ensure compliance with all regulatory, licensing, and health and safety requirements
Qualifications
* Minimum 2 years of management experience, preferably as a General Manager in hospitality, leisure, retail, or entertainment environments
* Strong leadership skills with a track record of team development and employee engagement
* Solid financial and commercial acumen with experience managing P&L responsibilities
* Excellent interpersonal and communication skills
* Demonstrated ability to drive operational efficiency and improve guest satisfaction
* Proficiency in operational systems, POS software, and standard office tools
* Willingness to work flexible hours, including evenings, weekends, and holidays as needed
* Experience managing a budget of at least £1m
Benefits
* A competitive remuneration package with performance‑based incentives, salary from £45,000 plus bonus
* Career progression opportunities and development within a growing organization
* A supportive, inclusive, and professional work culture
* Complimentary access to attractions and employee discounts
#J-18808-Ljbffr