Join our newly merged Social Housing Group, where you can bring your excellent administration skills to support our team in delivering planned works, ensuring that contracts run efficiently. Are you looking to join a growing, values‑led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire and Hertfordshire. Everything we do is about delivering excellent services, high‑quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you’re ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
Key Responsibilities
* Work as part of the project team to deliver investment projects to time, cost and quality.
* Liaise with residents to book appointment for improvement works, accurately keeping records of appointment dates, appointment failures and refusals of works.
* Deal with customer queries and ensure responses are provided within a desired timescale.
* Accurately input and maintain data on our stock, ensuring that improvement works are captured within the asset management database.
* Assist in the contractor payment process to ensure invoices are paid in accordance with the terms of the contract.
* Provide cover as required for contract meetings and where requested take, prepare and issue minutes.
* Assist in preparation of KPI report for monitoring of contracts.
* Work closely with the customer service team to ensure information is shared and programmes of works are accessible for resident information.
* Assist in the monitoring and logging of Energy Performance Certificates.
Must Haves
* Experience of general administration duties including raising purchase orders and processing invoices.
* Outstanding organisational skills and able to manage tasks in a busy environment.
* Excellent IT skills on various software applications including Excel, Word, Outlook etc.
* Attention to detail, working accurately with figures and data.
* Problem solve with a common-sense approach.
* Multitask and prioritise work demands to meet deadlines.
Nice To Haves
* Flexible to meet the needs of the organisation
* Committed to the organisation’s standards
* Have experience of diary management
For Added Brilliance
* Have knowledge of energy performance certificates
* Have prior contract management experience
Benefits
* Annual salary: £31,074 per annum
* 25 days holiday, increasing with service, plus Christmas closure and buy options
* Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
* Family-friendly leave: Enhanced maternity, paternity, and adoption leave
* Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
* Life cover and income protection
* Flexible working – hybrid options, modern offices, free parking & EV charging
* 30+ qualified Mental Health First Aiders available to support
* Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
* Funded training, qualifications & apprenticeships
* 3 paid volunteering days in the local communities
* Peer-recognition rewards platform
* Paid professional subscription (one per year)
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Closing Date: 31st October 2025
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