Lighthouse Hotel Management is recruiting for the exciting role of Part Time Receptionist at The Halyard, Rope Walks Liverpool. You will play a pivotal role in supporting the Front Office Team to ensure a warm welcome and a smooth, memorable experience for our guests.
Responsibilities:
1. Greet guests with a genuine smile and provide a warm welcome upon arrival.
2. Efficiently handle check-in and check-out processes, ensuring accuracy in all guest transactions.
3. Provide information about hotel facilities, services, and local attractions.
4. Respond promptly to guest inquiries and requests, resolving issues proactively.
5. Maintain a clean and organized reception area.
6. Collaborate with other hotel departments for seamless guest experiences.
7. Stay updated on hotel promotions, packages, and events.
8. Uphold hotel policies for safety and security.
9. Support team members to foster a positive work environment.
Qualifications:
* Prior experience in a customer-facing role, preferably in hospitality.
* Excellent interpersonal and communication skills.
* Passion for delivering exceptional customer service.
* Ability to multitask in a fast-paced environment.
* Strong problem-solving skills and composure under pressure.
* Proficient computer skills; familiarity with reservation systems is a plus.
* Flexibility to work shifts, including evenings, weekends, and holidays.
This role offers 24 hours per week and the opportunity to work at two properties: The Halyard, Rope Walks Liverpool, and The Holiday Inn Express Central, both managed by Lighthouse Hotel Management, part of the Molo Hotel Group.
Benefits:
* Competitive salary and career growth opportunities.
* Enhanced employee benefits, including 24/7 online GP access.
* Extensive training and development programs.
* Employee discounts on hotel stays and dining.
* Vibrant, inclusive work environment.
* Recognition programs.
* Uniform & Meals on duty provided.
* Death in service benefit for contracted employees.
This job is active and accepting applications.
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